Shipping + Returns
True to the Wild Rag cowgirl vibe, every other week my husband and I travel to my family’s ranch to put our boots and spurs on. We are ranch hands during the busy season. Which if you know ranch life, thats year round. Because of our travel schedule, we guarantee items will be shipped within 5 business days. Our business days are Monday-Friday, excluding holidays. Most items will be shipped USPS First Class or Priority. We’ll e-mail you a tracking number once it’s shipped! If you need to discuss an expedited shipping schedule, simply ask!
Returns and exchanges are accepted for two weeks from date of original shipment with receipt, attached tags, and no signs of wear and must not be washed. The return package must be postmarked within 14 days of original shipment date. Return shipping costs, and new shipping costs are the responsibility of the customer. Refunds will not include price of shipping. Please send us an email to firstname.lastname@example.org stating size and style of item purchased, reason for return, and if you want a refund or exchange. Mail return packages to:
Cokeville, WY 83114
If you are exchanging, state style and size desired. Please include a copy of the email with return package. If we suspect any sign of wear or wash, we will not issue a refund, and will not pay to ship back to customer.
When returning an item, please purchase tracking on package. We will not be responsible for packages lost in transit. Sale and clearance items are final sale.